Returns and refund policy
How do I return an item ?
If you have bought a product from buy-cbd oil web site and want to return it you can do so within 14 days of receipt. Please contact us at the following email address stating the reason:
The return address is :
Calle Baza 2B
Please ensure that the item or items are unopened, are in their original packaging together with any manufaturers instructions.
Once we have recieved the unwanted item /s we will arrange for a refund for the product /s by way of the original payment method. Please note that refunds to payment cards may take up to 28 days to appear on your statement.
Recieved a damaged item ?
CBD Natural take great care when sending your CBD products. In the unlikely event that an item arrives damaged please contact us as soon as you receive your shipment on the email above. Please state in the email your name, address and order number and attach a photo or photos of the damaged items together with a photo of the packaging.
Cancellation / Refunds
If you would like to cancel your order please contact us as soon as possible here:
As long as your order has not already been processed and shipped we will be able to cancel your order and refund via the original payment method which you used to place the order.
If the order has been processed and shipped please return it to us un-opened. Once we have received the order fully intact we will arrange a refund by way of the original payment method used to pay for your order.